Body Language – 7 Tips for Reading Customer’s Facial Expressions

In reading body language, facial expressions are a sure giveaway. Just ask your customers how they are doing. If they say they are fine, but look sad and downcast, you’ll know the truth right away. Their words contradict their facial expression, and are revealed in their body language. More tips on body language: http://www.Impressforsuccess.com/howto.html

5 tips for reading facial expressions

1. Research shows that 55 percent of non-verbal communication is facial. We are conditioned to look at people’s faces to find out their moods. The best way to tell if your customer is telling the truth (or hiding something) is to listen and look for a connection between their words and their facial expressions.

2. People generally try to mask negative expressions such as disappointment, fear or envy, but these feelings are often reflected in their eyes, or the downward turn of the mouth.

3. Genuine expressions of anger and surprise can be quite brief, lasting for only a few seconds. If an expression remains for longer, it may be a sign of insincerity. In general, a genuine expression matches the beginnings of a feeling, so watch for expressions that come after the words that express an emotion.

4. The eyes are the most powerful area of communication. People may avoid eye contact out of fear, shame, embarrassment, discomfort or dishonestly. A person who has difficulty making eye contact may be perceived as lacking self-confidence, or being devious or untrustworthy.

5. Watch for excessive blinking, which is a form of nervousness or insecurity. Excessive eye blinking can occur when a person isn’t telling the truth, or is worried about not being believed.

6. Finally, watch the eyebrows. When people meet for the first time and smile, they automatically flash, or raise, their eyebrows rapidly. If you see the flash, you are on the right track. If there is no flash, you probably haven’t connected with the person.

7. A genuine smile is a powerful way to communicate warmth and friendliness. In a genuine smile, the whole face lights up and the corners of the eyes wrinkle. A phony smile, or tight grin, involves only the lips. And a smile that is inappropriate, such as a smile delivered with sad news, is actually a sign of nervousness.

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