Telephone Etiquette – 3 Tips to Make A Great Impression on the Phone

At least 75 percent of the business we conduct begins with a phone call. In some cases it’s the only contact you have with a person. Peoples’ conclusions about your ability and trustworthiness are based on your voice and telephone manner. The way you sound on the telephone is the first, and sometimes the only, impression you will get to make.

Here are 3 tips for making a great first impression on the phone:

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1. When you’re on the phone with a client, boss or colleague, you’re playing the roles of good-will ambassador, problem solver, public relations representative, and more. Whether you are having a good day or a bad day, your telephone call is a performance that should leave your listener feeling positive about you.

2. There are no visual clues on the telephone. The person you are speaking to cannot see how you are dressed, your body language, or your office. The only criteria for pursuing the business relationship are the words you use, and the way you use your voice. If you sound insecure or insincere, you won’t come across well.

3. Prepare for your call in the same way you prepare for a personal meeting. Know the reason for your call, and jot down key points to discuss. Putting it in writing will help you stay focused, and lower your chances of getting sidetracked, or forgetting important items.

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